Dispute Policy

At Lassy General Store, we are committed to resolving any issues with your order fairly and efficiently. Please read our dispute policy carefully.

How to Open a Dispute

If you have an issue with your order, please contact us at support@lassygeneralstore.shop with the following information:

Your Order Number
Photos or videos showing the issue (damage, wrong item, missing parts)
A description of the problem

Important: Please do NOT open a dispute directly through PayPal or your bank before contacting us first. We can resolve most issues quickly through our support team.

Eligible Disputes & Resolutions

Delayed Orders: If your order hasn't arrived after 45 days (USA), 60 days (other countries), or 110 days (Brazil) from the shipping date, you may request a refund or resend.
Damaged Items: Full refund or replacement offered for badly damaged items (photo/video evidence required).
Wrong Item Received: Full refund or replacement offered (photo evidence required).
Missing Parts: If missing parts affect functionality, a full resend is provided. If not, a partial refund or resend of missing parts may be offered.
Non-Delivery: If tracking shows "Delivered" but you didn't receive it, an official non-delivery certificate from your local post office is required.

Non-Eligible Disputes

We are unable to accept disputes for the following reasons:

Buyer remorse (you changed your mind or don't like the product)
Incorrect shipping address provided at checkout
Delays caused by natural disasters, pandemics, or other force majeure events
Orders shipped to countries with known delivery limitations

Order Cancellations

Orders can be cancelled for a full refund before they are processed by the warehouse.
Once an order is in processing or shipped, it cannot be cancelled.