Refund policy

Return & Refund Policy

At Lassy General Store, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Window

You may request a return within 14 days of receiving your order.

Eligibility for a Return

The item must be unused and in its original condition.
The item must be in its original packaging.
Include all accessories, manuals, and tags, if applicable.
Provide proof of purchase or order confirmation.

Non-Returnable Items

Gift cards
Downloadable digital products
Personalized or custom-made items
Clearance or final-sale items
Items used, damaged by the customer, or missing original packaging

Damaged or Incorrect Items

Contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review your request and provide an appropriate resolution, including a replacement or refund where applicable.

Refunds

Returned items are inspected after receipt.
If approved, refunds are issued to the original payment method within 5–10 business days.
Processing time may vary by bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as receipt of returned items cannot be guaranteed.